Your satisfaction matters to us. We ask that you check your order as soon as it arrives so we can make things right if needed.

If you have any concerns with your order, including if an item is faulty or not as described, please take a quick photo and email us at help@kirmiray.com, so we can assist you promptly.

Please note that we’re unable to offer refunds or exchanges for change of mind.

Orders processed within 24 hours and shipped from Melbourne, Australia via Australia Post.

🇦🇺 Australia

• FREE standard shipping (3–6 business days)
• Express Post (1-2 business days) upgrade available at checkout for $4.95

🌏 International shipping (select countries)

• FREE Standard international shipping to the USA, UK, UAE, Nepal, Hong Kong, and New Zealand.
• Shipped via Australia Post economy air (with tracking) to keep it affordable on both ends.
• Delivery may take 15+ business days.

Please note delivery speeds and coverage depend on Australia Post, so please refer to their website for delivery speeds and coverage within Australia. During busy periods, shipping times may take a little longer than usual.

Yes!

We now offer international shipping to select regions, including the USA, UK, UAE, Nepal, Hong Kong, and New Zealand (with FREE delivery included).

If your country isn’t listed and you’re keen, get in touch via our contact page or email us at hello@kirmiray.com, and we’ll see what we can do.

Designed for little learners right from their birth - 0 to 5 years, these sets invite kids to explore Nepali playfully, while giving parents and family members stories and activities worth repeating with joy.

Yes! Each product is age-appropriate, made from child-safe, non-toxic, and durable materials, and thoughtfully created to make exploring Nepali fun and gentle for young families.

Got a question, idea, or feedback? We’d love to hear from you. Drop us a message through our contact page or email us directly at hello@kirmiray.com