What are your shipping options within Australia?

🇦🇺 Australia

  • FREE standard shipping (5-7 business days)
  • Express Post (2-3 business days) upgrade available at checkout for $4.95

Shipped via Australia Post standard flat rate small parcel (with tracking) for sets OR in priority 'letters' (for most separate items) to keep it affordable on both ends.

Please note delivery speeds and coverage depend on Australia Post, so please refer to their website for delivery speeds and coverage within Australia. During busy periods, shipping times may take a little longer than usual.

Do you ship internationally, and which countries do you deliver to?

🌏 International shipping (select countries)

  • FREE Standard international shipping to the USA, Canada, UK, Nepal, HKG and New Zealand.
  • Delivery may take 15+ business days.

For our bilingual set OR magnetic puzzle trifold, a Australia Post economy air parcel with tracking number will be provided within 48 hours of dispatch.

For our smaller individual items (excluding the magnetic puzzle trifold), we use Australia Post Priority Letter Service, a reliable, track-free option that keeps shipping affordable for both ends.

If your country isn’t listed and you’re keen, get in touch via our contact page or email us at hello@kirmiray.com, and we’ll see what we can do.

How long does it take to process my order, and how will it be shipped?

Orders are processed within 24 hours and dropped off at the Australia Post office in Melbourne, Australia.

  • For our bilingual set or magnetic puzzle trifold, a tracking number will be provided within 48 hours of dispatch.
  • For our smaller individual items (excluding the magnetic puzzle trifold), we use Australia Post Priority Letter Service, a reliable, track-free option that keeps shipping affordable for both ends.

What age group are these sets for?

Designed for little learners right from their birth - 0 to 5 years, these sets invite kids to explore Nepali playfully, while giving parents and family members stories and activities worth repeating with joy.

Are they safe for my toddlers?

Yes! Each product is age-appropriate, made from child-safe, non-toxic, and durable materials, and thoughtfully created to make exploring Nepali fun and gentle for young families.

What is your returns policy?

Your satisfaction matters to us. We ask that you check your order as soon as it arrives so we can make things right if needed.

If you have any concerns with your order, including if an item is faulty or not as described, please take a quick photo and email us at help@kirmiray.com, so we can assist you promptly.

Please note that we’re unable to offer refunds or exchanges for change of mind.

Anything else on your mind? Drop us a line.

Got a question, idea, or feedback? We’d love to hear from you. Drop us a message through our contact page or email us directly at hello@kirmiray.com